Monday, October 8, 2007

My head's like a kite

This weekend was pretty good.

Saturday Rodney had to go into work to get some stuff done for a session they had today, so he was gone pretty much all morning and afternoon.

That left Rylee and I home on a Saturday. We got bored and started playing dress up! Or what one might also call, "try on clothes that mommy bought to see what will look best for your 2 year pictures this week."

That was pretty fun.

Once Rodney got home and we watched Texas lose against one of their biggest rivalries of the of all time, we decided to go out to southlake and see if the parts for my laptop were in and also because there was a sidewalk festival going on, so we thought it might be fun to hang out there for a while.

I should probably back this up a bit.

I've been having problems with my laptop. The laptop I have had exactly one year, last week. This is not the first problem I have had either. When we purchased my Macbook from the Apple store and brought it home last year, we discovered we had a defective unit. We took it back and got another. Also defective. So I received my third laptop in 3 days. That one seemed to be fine. I noticed that the battery life was a little bit slow, only about 45 minutes and I called to ask if this was normal, I was told it was. About 5 months after I had the computer, two little pieces in the top case cracked and came off. I was also having problems with the computer kicking me off the server multiple times a day. Would this be an internet service provider problem? Probably not when your husband who also has an apple laptop (powerbook) has NEVER had this problem.

So we took it in and they replaced my top case but told me that the internet thing was probably fine and it just needed an update.

Forwarding to now - my top case is cracked AGAIN. I get kicked off of the internet every 5 minutes, randomly things I am typing will erase on their own and the battery life is now down to 30 (or less) minutes. We took it in again and they said they would replace the logic board, the airport card and the top case. I forgot to tell them about the battery - and that they would call me in two days when the parts were in and they could begin service. (this was wednesday of last week) I called AppleSupport on Thursday to talk to them about the battery. Two different people told me that my cycle count was too high and that there was nothing they could do to replace it. I needed to shell out $150 to get a new battery.

Needless to say, I was slightly upset. Rodney has had his computer for over 3 years and we have NEVER had any problems with it. Not one. He uses his at work all day long and it's in great condition - mine sits on the counter in the kitchen and it's falling to pieces. That and I've only had it for a year! I have a hard time believing that all of these things are supposed to stop functioning after a year.

Anyway, I took matters into my own hands and emailed Steve Jobs. Yes, the CEO of Apple, Steve Jobs. I'd read a few reports on The Consumerist and decided to give it a shot. That was Thursday afternoon.

Today I received a call from one of executive secretaries/hr representatives to Mr.Jobs.

They've looked into the matter and decided to replace my laptop! Currently they are transfering my data to the new computer and it will be ready for me to pick up this evening!

I'm impressed by the timeliness of the response I got. I'd heard and read that Steve does everything he can to keep the level of customer satifaction high and I guess I just proved that to be correct. I'm definitely the type of person who will write an email or call someone when I'm unhappy about things or products I have purchased but this incident makes me especially happy. I don't feel like my money was wasted.

Still, if anyone out at apple wants to send me a new ipod or iphone for my troubles, I'd take it! (haha)

Anyway - after Southlake, we had dinner at Chili's and headed back to the house. Josh and Jessica came over shortly after that and we had a great time hanging out with them. Happy Anniversary guys! Jess and I did what we do best, which is gab about family, friends, upcoming parties, food, and home improvement shows. We also played two rounds of scattergories in which, I WON BOTH! I'm not one to gloat, but she's the notorious game winner 'round these parts!

Yesterday we got up and got ready to head out to none other than our most favorite place in the world, Ikea. We had to make some returns. We stopped at Home Depot Expo to return a few things there and then to Ikea. We returned things, had lunch upstairs and did a little light shopping. Somehow I convinced my husband we needed the giant mirror I've been covetting for a while now and I also picked up a few ornaments for a centerpiece and a rug for the kitchen.

After Ikea, we went to Northpark Mall where I found Rylee's costume on sale at babystyle (yay!) and went in search for the coat I want. Not luck on the coat but we're going to try again next weekend hopefully.

Did anyone catch the special take home handyman on TLC with Angela Kinsey??? I love her so much and being that she's from Texas makes me love her even more!

1 comment:

Holly said...

Ack, I'm behind on my blog readings.

That is SO awesome that you got the laptop replaced. Yay for you.